Refund policy

Return and Refund Policy

At Beauty Brats, we want you to be completely satisfied with your purchase. Due to the nature of our products (skincare and cosmetics), we have established the following policy to ensure health, safety, and transparency for all our customers.

1. Returns and Exchanges

  • Eligibility: To be eligible for a return, your item must be in the same condition that you received it: unopened, unused, and in its original packaging with all seals intact.

  • Timeframe: We accept return requests within 14 days of the delivery date. After 14 days, we unfortunately cannot offer a refund or exchange.

  • Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on items that have been opened or used, even if used only once.

2. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at [Insert Email Address] so that we can evaluate the issue and make it right.

  • In the case of damage during shipping, please include photos of the damaged product and the shipping box.

3. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved.

  • Approved Refunds: If approved, you’ll be automatically refunded on your original payment method within 5-7 business days.

  • Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund.

4. Shipping Costs

  • Return Shipping: Customers are responsible for paying the shipping costs for returning items unless the return is a result of our error (you received an incorrect or defective item).

  • Initial Shipping: Original shipping charges are non-refundable.

5. How to Initiate a Return

To start a return, you can contact our support team at parveenjainin@gmail.com . If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Implementation Tips for Shopify:

  1. Placement: Add this to your Shopify footer and include a link in your order confirmation emails.

  2. Legal Compliance: Ensure your policy aligns with the consumer protection laws of the regions you are selling in (USA, Canada, etc.).

  3. Restocking Fee: Some beauty brands choose to charge a small restocking fee for returns. If you decide to do this, it must be explicitly stated in the policy above.